I have updated this to version 2.0.5
Looks, well… the same actually!
oh well…

“The curse of good engineering is nobody ever knows what you have done”
   - attributed to somebody much cleverer than me

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We are back!! :) Though we shouldn’t be :?
We officially don’t have any broadband until tomorrow – I just plugged in to ‘test’ it and viola!!
WOOT!!!

Usual BT rant
Oh the joys of the behemoth that is BT…
I called BT well in advance to get the telephones transferred to the new house with minimal fuss (gave them OVER 1 week notice AND called the Monday and the day before our move to confirm)
Guess what? they screwed it up :!
Typical
Started off being polite…
11:00 – BT – “Be on by 12:00″ :|
13:45 – BT – “Be completed by 14:00, if not on by 14:15 call this number…” :|
14:30 – BT – “The engineers say it’ll be on by 16:00″ – I’m starting to get a little unhappy
17:30 – BT – “Engineers say will be on this evening” – Now I’m getting angry and get promised that a manager will ring me back within 30 minutes; A call I’m still waiting for…
19:00 – still nothing
Sat 10:00 – BT – “Bad news I’m afraid – Engineering works to be done today etc, etc…” – Now I’m mad, being lied to tends to get my goat, especially when expectations have been set.
Finally get my phone line at 14:15 Saturday afternoon – only 36 later than promised – grrr

Still, it could be worse
Tor hasn’t popped yet and we are moving office at the end of next month, so we get to look forward to all this (on a much smaller scale) again! :?

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It’s both exciting and daunting all at the same time!
We get the keys to our new house tomorrow :)
We have to organise and move shed loads of stuff tomorrow and friday

Also, we are getting a delivery of a washing machine and tumbe dryer on Friday morning (7AM!!:evil:) – I’ll probably die of morning

Still packing so I’m back to it…

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Sometimes, just when you think things are going great, some little gremlin pops into your life.
Broadband – not too difficult to get installed into the MD’s new house right? Especially considering what we do
WRONG!!
BT – will not accept orders on ANY line until it has been active for 48 hours
In practice, this means NO broadband on my home line for a minimum of 48 hours + 5 working days for the order to be ‘processed’

But wait…
I hear a distant chime of “what about cable?”
NTL are the current local suppliers.
They ‘lost’ my moving request and now cannot get the cable installed until 1st Nov, as per the previous post.
Better, but still unbelievable crap.

Yay!!
A whole week without ANY access to the Internet, email or remote access into work.

I hope something fab happens soon – this blog is getting a little too unhappy!!

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Whoosh – it’s amazing just how quick a week goes by.
Thankfully this has been quite a quiet one :)

#RANT#
Time for another rant…
This time NTL
All I want is for them to un-install the cable they kindly (at a cost) installed into my house – simple? WRONG!!
Apparently – despite being told by the original sales person selling me the service (liar) – NTL do not perform an un-installation of the cable, they only install it.
Not only that – despite my giving them 3 weeks notice (their website only asks for 2) of our impending move, they kindly ‘lost’ my application.
Now, as a result, they cannot re-install the equipment until 1st November – a whole week down
Why oh why can’t the people who should be able to give fantastic service actually provide it?
We are a very small company who prides itself on the ability to give outstanding service. IT’S NOT DIFFICULT!!!!

Also – had to call our telephone providers ’bout a billing error that has been ‘solved’ on numerous occasions.
Putting my best ‘angry MD’ head on I, almost immediately, got put through to the billings manager. Hopefully he has now sorted the problems.
My only question is, why did it take me 1 call to get to the person to ‘fix’ the problem after Tor had called them on 4-5 different occasions :?

breathe out…
breathe in…
calm…
mmmmmmmm…
(grr….)

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